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Kasulis has lived in the apartment since August and suffered only minor inconveniences, including breaking her stove and getting locked out. Although both of her issues were ultimately addressed, she said that Alpha workers were not clear about their timeline.
“I filed a complaint, they said, ‘Okay we’ll send someone,’ but then I received no self-congratulatory follow-up that said ‘We did what you asked,’” she said. “I just had to figure out for myself if they had done it or not. They’re not helping themselves in that sense.”
Alpha representatives declined multiple requests for comment.
According to a statement from university spokesman Matthew McDonald, only a fraction of NU’s students are affected by these communication issues.
“Currently, only about 6 percent of the students the university houses on campus live in master-leased housing,” the March 28 statement said.
Still, students who do choose this housing option, often because it is cost-effective, say they experience discomfort at home. Jonathan Hale, a senior criminal justice major and Tiarks’ neighbor down the hall, agrees that the work order system to address tenants’ issues is in need of reform.
“They just need to be more responsive,” Hale said. “When I first got here, the place was disgusting. I was told it was going to get cleaned, and a few days later someone showed up and cleaned it, but I know for my neighbors http://www.trendlux.sk/?qwerara=%D8%B3%D9%88%D9%82-%D8%A7%D9%84%D8%A7%D8%B3%D9%87%D9%85-%D8%A7%D9%84%D8%B9%D8%A7%D9%84%D9%85%D9%8A%D8%A9-%D9%85%D8%A8%D8%A7%D8%B4%D8%B1&cb7=1b سوق الاسهم العالمية مباشر , nobody came.”
Hale also noted recurring problems with the washing machines in the building, the light fixtures in need of repair and the power going out sporadically.
“They have a number to call for maintenance issues, and so I call that and usually someone answers and says they’ll do it and they just don’t,” he said.
Tiarks said the inconvenience stems from not only Alpha but also its partnership with NU’s Facilities Division, where there seems to be an ambiguity in responsibility.
“Our situation wasn’t any individual person’s fault, but the whole system that they have is really bureaucratic and difficult to work through,” she said.
The breaking point for Tiarks and her roommate Patricia Rudy, a third-year anthropology major, was when one of their roommates was trapped in the bathroom.
“At midnight, my roommate was taking a shower, and the bathroom door broke and locked her in there,” Tiarks said. “So I called the police, who sent over three officers. They took off the doorknob but still couldn’t get the door open, and then they suggested she jump out the window.”
After officers kicked down the barrier and broke their roommate out, Rudy said they did not deliver on their promise to supply a new door.
“There was a verbal assurance that our door would be getting replaced, and then a full two weeks passed and what we got was more of a panel of wood,” she said.
After dealing with a leaky shower, a broken front door and a series of backlogged work requests, Rudy also packed up and moved.
“We got to the point where Lily’s dad called or emailed someone in housing and was like ‘Hey, why aren’t any of these problems in the apartment getting dealt with?’” she said. “It was kind of offensive that we had to pull in someone’s parent and that nobody cared to fix it when it was just us.”
Rudy said that NU can work to amend the issue by refocusing its energies on collaboration with its long-standing leasing partner.
“I think if they’re going to lease properties they really need to streamline the process of getting things fixed by providing us with a direct connection,” she said. “Because we got the impression that we were always their last priority.”
افضل وسيط فوركس Kelly Kasulis is a former editor of The News.
Photo by Nola Chen
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