When a male resident of 110 St. Stephen St. returned to his unlocked apartment last Wednesday, he found two male students inside using his roommate’s computer. The students claimed to be ResNet employees, but after a few minutes, the resident became suspicious and asked them to leave.

According to Director of Customer Services for Information Services Pamela Erskine, he had every reason to be suspicious.

“Certainly, if [a student] walked in the room and somebody was there and [he] was told they were from ResNet, they’re not,” Erskine said.

She said that it is completely against ResNet policy for any employee to show up unannounced.

ResNet Manager Dan Marini also said that employees are required to schedule appointments at specific times with residents, and may not do anything to a computer without the student being present.

“ResNet, in most cases, would never be there if not invited,” Marini said. “If a student is not there, we would just leave a note asking them to contact us, but we would never enter.”

Melissa Palashoff, a freshman chemistry major, said that she would not have let anyone claiming to be from ResNet into her room unless they had paperwork for her to fill out.

“When I moved in, they made me fill out lots of forms before they touched my computer,” Palashoff said.

Senior computer technology major Kanonga Christian said that she would also be skeptical. She said that she would “ask them to show ID, and if they really worked there, let them in.”

110 St. Stephen St. and the buildings next to it are the only buildings on campus considered to be residence halls that do not have a community receptionist, according to Director of Public Safety James Ferrier. Residents can gain entry by swiping their cards to unlock the door.

“We can’t stress strongly enough how important it is to keep your doors locked,” Ferrier said.

He said that students should remember “not to admit anybody into your apartment if the service has not been called for.”

Currently, ResNet employees who do rounds to help students with their computers wear some kind of ResNet shirt. Marini said that they are working on some kind of identification system as well.

— News Staff writer Kaitlin Thaney and News Correspondent Elyse Merlo contributed to this report.